**Microsoft 365 Support Engineer**
Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you. Join our team!
- Provide technical support activities for the Microsoft 365 (M365) operations team, including process planning, tactical execution, response to tickets, and technical writing for knowledge base articles.
- Provide technical support role for system administration and operations of all Microsoft 365 services as well as security, compliance, and governance efforts.
- Partner with team members and insourced/outsourced technical staff to ensure end user needs are well understood, agreed upon, and met.
- Stay current on M365 features and capabilities including new features, functionality and participate in roadmap creation.
- Research, develop, and understand M365 solutions and how they impact employee experience.
- Participate in compliance and security improvement activities as necessary, including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 environment.
- Work collaboratively with internal stakeholders to maximize functionality and user experience.
- Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans.
- Participate in the life cycle management of the Microsoft 365 platform.
About the Role
In this opportunity as a **Microsoft 365 Support Engineer**, you will:
- Ability to visualize, articulate, and solve complex problems.
- High standard of organizational skills and strong attention to detail.
- Strong knowledge of the Microsoft 365 Enterprise Suite of Applications.
- Understands the strategy, organizational authority, interdependence of job duties, systems,



and services of an enterprise and how to operate within them.
- Understands the importance of employee experience and its benefit to company performance.
- Understands information data flow and how business users interact within and outside an organization.
- Ability to work in a global organization with insourced and outsourced team members.
- Ability to define specifications from user requirements.
- Prepares written materials to meet purpose and audience.
- Develops and maintains positive relationships with internal and external teams.
- Works cooperatively and collaboratively within a group.
- Must be an independent problem solver with troubleshooting, decision-making and analytical skills.
**About You**
You’re a fit for the role of **Microsoft 365 Support Engineer** if your background includes:
- Bachelors or Associate's Degree in Information Technology, Computer Science, Computer Engineering, or equivalent Certificates required.
- 1-2 years progressive experience as a Microsoft 365 engineer in an enterprise environment.
- Expert knowledge of Microsoft 365 Platform including; Exchange Online, SharePoint Online, Teams and Teams Voice, Security & Compliance Center, Microsoft 365 Apps, OneDrive for Business, Yammer and Stream.
- In-depth knowledge of Microsoft 365 licensing, features, and policy management.




- Solid understanding of the Microsoft 365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation.
- Possesses broad knowledge of Microsoft 365 technical architecture and the inter dependencies with enterprise services in Microsoft 365/Azure stack.
- Experience in the implementation of advanced functions of Microsoft 365 Security and Compliance center, Microsoft Federation Integration with Microsoft 365, Azure and Identity Management.
- Implementation-level experience working with and supporting Office 365 in a mid to large organization.
- A combination of education and experience providing equivalent knowledge.
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**What's in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; versátil and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffee

📌 Microsoft 365 Support Engineer (Ciudad Juárez)
🏢 Thomson Reuters
📍 Ciudad Juárez