Description:
About Integon
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.
At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.
Our Benefits
- Full paid during training
- Nine days of Paid Time Off (PTO) in addition to regular vacations
- Fully reported wages to IMSS and Infonavit
- Weekly food vouchers of $316 MXN
- Weekly Payment
- Life and burial insurance
- Parking On-site
- Wellness Center On-site
- Exclusive coffee shop on-site
- Special discounts at establishments
- Employee Referral Program
- Monthly activities and celebrations
About the role
The Loss Drafts Associate is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers, contractors & Insurance companies by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds
Key Responsibilities:
- Responds to written and verbal customer requests, inquiries in a timely and professional manner
- Validates documents pertaining to claim




- Orders and reviews inspection results
- Requests claim funds when applicable
- Follows standard procedural guidelines for performing tasks
- Assists with cross training inbound representatives on borrower follow up queue
- Updates records and note system
- Verifies claim check deposits
- Processes draws/draw approvals and payee header requests for claims
Education and Experience
- High School Diploma/ GED (preferred)
- Call Center experience (preferred)
- Insurance industry knowledge (preferred)
Minimum Skills and Competencies:
The following skills and abilities are required. Adjustments can be made for individuals with disabilities.
- Fully Bilingual (English/Spanish)
- Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
- Able to multitask and manage multiple systems daily.
Desired Skills:
- Previous experience in insurance customer service.
For this position, we offer up to $ 24,000 MXN. monthly before taxes.
Start date:
**March 7th**
Last day to apply:
**February 21st**
Pay: From $6,000.00 per week
Application Question(s):
- How would you rate your proficiency in spoken English on a percentage scale?
- Do you reside in Tijuana or Rosarito?
**Education**:
- High school or equivalent (required)
**Experience**:
- Call Center: 1 year (preferred)
**Language**:
- English (required)
Work Location: Hybrid remote in 22010, Empleados Federales, B.C.
Application Deadline: 21/02/2025
Expected Start Date: 07/03/2025

📌 Asociado de Procesos de Perdidas / Loss Drafts Associate (Empleados Federales)
🏢 Integon Service
📍 Empleados Federales