**L2 Support Specialist**
- ___________________________________
Location: Mexico
Type: Full-time
Department: Technology
- ___________________________________
**Summary**
**Responsibilities**
- High proficiency in UNIX shell navigation and scripting
- Skilled at all aspects of SQL development including advanced query and procedure writing
- Ability to read and debug programming code in Java, C# or Python
- Knowledge of Scripting will be added advantage
- Experience tuning SQL code, quality assurance and unit testing
- Working knowledge of Control-M, Autosys will be good
- Proactive ownership and management of allocated tickets
- Prioritize and manage multiple open tickets at one time
- Escalate incident tickets through the appropriate channels




- Effectively document investigative steps and analysis to escalate technical issue
- Investigate any identified issues with the implementation and then proactively drive resolution.Maintain up to date product knowledge and awareness of new features.
**Eligibility Requirements**
- Ability & willingness to learn business flows
- Strong communication skills
- Good understanding of urgency, escalation & incident or problem management
- Good analytical skills
- Financial/Banking industry experience
- Comfortable with multi-tasking and working as part of a integral team
LI-Remote

📌 Support Specialist (México)
🏢 eClerx
📍 México