**Only resumes in English will be review**
**Job Summary**
- Adjudicate claims; Verify contract coverage and eligibility to NESNA policies, ascertain parts and labor charges, provide preapprovals, facilitate third-party and TechCam inspections, secure vendor parts, and ensure optimal part warranty coverage throughout policy.
- Perform appropriate research with available tools to adjudicate claims, provide assistance to service contract policy holders & repair facilities, and approve claims according to NESNA policy & procedure.
- Leverage mechanical acumen & resources to provide proper labor and parts repair approvals.
- Conduct transactions according to NESNA policies & procedures to ensure proper use of Company funds.
**B. Job Responsibilities**
- Ensure repair claims are completed in a timely manner; Facilitate third party obligations to completion; Follow-up to achieve commitments.
- Document all claims and communications in appropriate systems.
- Achieve claims management & quality KPIs as assigned.
- Promote positive work environment within a large team.
- Perform other duties as necessary.




**1. Job Knowledge and Skills**:
- Demonstrated mechanical acumen (i.e. Automotive Service Excellence Certification)
- Strong interpersonal, decision-making, negotiation, and conflict resolution skills
- Typing skills: 35 wpm
- Advanced oral and written English required
**2. Years of Experience**:
- Minimum 2 years automotive technical experience; experience at a dealership or manufacturer preferred.
**3. Education**
- Technical career, TSU or equivalency.
- bachelor s degree in a related discipline is desirable.
**4. Travel Required?**
- If need
Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Mexico City Mexico

📌 Mechanical Claims Adjuster (Ciudad de México)
🏢 Nissan
📍 Ciudad de México