Coordinador IT / Site IT Operations Engineer
- Reporting to the **Country IT Manager**- He:she interfaces with : within D&IS; Ops : Global IT Operations Teams involved in IT Infrastructure Operations, Regional deployment team, Country/Regional IT Teams involved in L1 support for IT Sites and within D&IS; : Techpole, IT Project Teams, VT Tech Streamlining
**Main responsibilities include**:
**End users support**
- Work with global IT service team to provide onsite technical support to end users. Manage and maintain end user’s hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.
- **System Installation and Configuration**
- **Troubleshooting and Problem Resolution**
- Diagnose and resolve IT-related issues promptly to minimize downtime and disruptions. Implement preventative maintenance measures to reduce the occurrence of IT issues.
- **Network Management**
- Manage and maintain the local area network (LAN).
- Monitor and troubleshoot as first level for WAN infrastructure, open local ISP ticket and follow up for resolution, escalate to integral operation team for issues beyond local capability.
- **Security and Compliance**
- Implement and maintain IT security measures to protect IT systems and data from unauthorized access.
- Ensure compliance with group IT and cyber security standards Conduct regular security audits and vulnerability assessments.




- **Data Management**
- Manage data backups and recovery procedures for office and R&D; data, including confidential financial, HR data, design and engineering data, etc.
- Implement data retention policies and ensure compliance with data privacy regulations. Optimize data storage and retrieval processes for efficient operations.
- **Project Management**
- Participate in IT projects related to system modernization and efficiency improvements.
- Assist in the planning, implementation, and testing of new IT systems.
- Identify potential risks and develop mitigation plan to ensure secure operation. Provide technical expertise and support for global IT projects local rollout.
- **STAKEHOLDERS COMMUNICATION AND COLLABORATION**
- Serve as the primary point of contact for site IT operations and IT project local rollout.
- Coordinate with L2/L3 IT Domains specialists at a Global level to ensure the right implementation of rollouts in the site.
- Collaborate with regional and Group-level stakeholders to ensure seamless communication and coordination to related users.
- Create process guide, training materials and end user guides as needed.
- Work with vendors and third-party service providers to address local technical problems.
**Date**:9 Apr 2025
**Location**:Puebla, MX
**Job Requisition ID**:

📌 Coordinador IT / Site IT Operations Engineer (Heroica Puebla de Zaragoza)
🏢 Opmobility
📍 Heroica Puebla de Zaragoza