**For the Position of Loss Mitigation Supervisor**
You will uphold the standards set by the department and deliver outstanding customer service in a professional environment.
- Evaluate documentation for loan redemption
- Reallocate payments for repossessed accounts
- Review recovery accounts and define action plans
- Lead and coach the team to meet goals
- Oversee team performance, quality, and compliance
- Support office-level growth initiatives
- Make outbound and receive inbound calls
- Handle escalated calls and management reviews
- Deliver excellent customer service
- Maintain training, staffing, and departmental standards
- Ensure policy compliance and reporting accuracy
- Make sound and timely decisions
- Demonstrate reliability and accountability in attendance and performance
**Profile**:
- Five years’ experience in collections or a related field
- Two years' experience supervising team members
- Excellent customer service skills
- Excellent communication skills
- Ability to self-manage




- Bilingual (English/Spanish) is a must
- High school diploma or equivalent
**Schedule**:
- Monday to Wednesday: 9:00 AM - 7:00 PM
- Thursday to Friday: 9:00 AM - 6:00 PM
- Saturday: As needed
**Benefits**:
- Law benefits
- $1,400 in monthly food stamps
- 2% savings fund
- 20 days Christmas bonus
- 6 PTO days
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 al mes
Incentivos:
- Caja de ahorro
- Estacionamiento de la empresa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipo de jornada:
- Diurno
- Incluye fines de semana
- Turno de 8 horas
- Turno matutino
Escolaridad:
- Licenciatura terminada (Obligatorio)
Experiência:
- collections: 4 años (Obligatorio)
- team leader: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Collections Supervisor (Zapopan)
🏢 Intugo
📍 Zapopan