**OBJECTIVE**
**RESPONSIBILITIES**:
- Provide first and second-level troubleshooting.
- Manage the IT support ticketing system and assist the IT support team in meeting service level agreement (SLA) objectives.
- Implement various IT services and software.
- Deploy workstations and equipment for new hires as required in advance.
- Perform regular maintenance, monitor, and troubleshoot all systems on the company’s workstations.
- Install, maintain, support, and manage the inventory of software and hardware on all workstations.
- Provide excellent customer service to both on-site and remote employees through phone sessions and/or remote desktop support.
- Assist in the development of network and server infrastructure.
- Work alongside team members to support operations in multiple locations in both the United States and Mexico.




- Perform other tasks as assigned.
**REQUIREMENTS**:
- 2 years of experience in a similar position.
- Advanced level of English
- Proficient in Microsoft Office.
- Experience in user support.
- Account creation experience.
- Interaction with vendors.
Pay: $1.00 - $2.00 per month
Application Question(s):
- What is your level of English?
- What is your salary expectation?
- re you available to work at Parque Industrial Los Brazos? (near Smart Torres Sur)
**Education**:
- Bachelor's (required)
**Experience**:
- IT Support: 2 years (preferred)
- Accounts creation: 2 years (preferred)
Work Location: In person

📌 IT Support Analyst (Bilingual) (Juárez)
🏢 Naps Juarez
📍 Juárez