POSITION OVERVIEW:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We’re looking for Sales Representatives to join our team and support a variety of outbound sales campaigns for some of the most recognizable brands in the world. In this role, you’ll connect with prospective customers, promote products and services, and upsell to existing clients all while delivering exceptional customer service.
If you’re a persuasive communicator with a positive attitude and a drive to succeed, this is your opportunity to grow. With our industry-leading training program, you’ll gain the tools and support you need to thrive.-:
POSITION RESPONSIBILITIES:
**_ WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?_**
This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.
**Key Responsibilities**:
- Make outbound and receive inbound calls in a professional and courteous manner
- Educate customers on products and services, identifying upsell opportunities
- Understand customer needs and recommend tailored solutions
- Use internal systems to manage accounts and process transactions
- Research and resolve customer issues, coordinating with other departments as needed
- Accurately document customer interactions and follow established procedures




- Adhere to scripts, policies, and compliance standards
- Maintain confidentiality and handle sensitive information responsibly
- Escalate complex issues to supervisors or appropriate teams
- Stay current with training, updates, and system changes
- Meet attendance and scheduling expectations
CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
**Qualifications**
- Must be 18 years or older
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Strong problem-solving and conflict resolution skills
- Customer-focused, empathetic, and solution-oriented
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Team-oriented with strong interpersonal skills
COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
**What You Can Expect from MCI**:




We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- ** Paid Time Off**: Earn PTO and paid holidays to take the time you need.
- ** Incentives & Rewards**: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- ** Health Benefits**: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- ** Retirement Savings**: Secure your future with retirement savings programs, where available.
- ** Disability Insurance**: Short
- and long-term disability coverage is available to help protect you during unexpected challenges.
- ** Life Insurance**: Access life insurance options to safeguard your loved ones.
- ** Career Growth**: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- ** Paid Training**: Learn new skills while earning a paycheck.
- ** Fun, Engaging Work Environment**: Enjoy a team-oriented culture that fosters collaboration and engagement.
- ** Casual Dress Code**: Be comfortable while you work.
**Compensation & Benefits that Fit Your Life**
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
PHYSICAL REQUIREMENTS:
This job operates i

📌 Sales Representative (Hermosillo)
🏢 MCI Careers
📍 Hermosillo