**Who we are?**
**There’s a fintech revolution underway in Mexico, and Clip is leading the way!**
Clip is the leading platform for digital payments and financial solutions. We were born with the idea that all businesses in Mexico should have the opportunity to access the latest innovation in financial technology, driven by #ElPoderDeClip.
Being part of Clip will make you proud. You will work in what you are passionate about within a talented community, in a safe space where you can be your best self and where growth means constant learning.
**The role**:
**What will I be doing?**
- Provide technical assistance to users through remote desktop tools.
- Document, track, and monitor the problem using applicable systems and tools.
- Coordinate with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty.
- Perform ongoing activities to maintain and enhance overall system performance.
- Set up IT accounts and devices, and provide orientation on digital tools.
- Support larger projects like OS migrations, device rollouts.




- Work independently within established procedures associated with the specific job function.
- 3+ years experience as a Support Engineer.
- IT Support, Inventory & Ticketing software tools.
- Service oriented.
- Strong problem solving / troubleshooting skills
- Experience working with Windows, MacOS, Android and iOS devices. MDM Platforms such as Kandji, NinjaRMM, Jumpcloud or similar.
- At Clip we embrace and honor the differences of our Clippers, and together we create a vibrant and extraordinary culture in a space where everyone can be their true self and thrive to their full potential._
- We promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment._
- Diversity, equity and inclusion have been part of Clip since its foundation and are a key part of our essence. Together we make the extraordinary happen!_
- If you are unstoppable, creative and have the skills we need, we want to hear from you!_

📌 IT Support Specialist (México)
🏢 Clip
📍 México