Provide timely and accurate support to ensure a smooth experience for our team members.
In your new role you will:
- Provide timely and accurate support in processes such as:
- One-time payments and bonus management
- Leave of Absence (LOA), Medical Leave, and other types of employee leaves
- Immigration documentation coordination
- Benefits and perks administration
- Maintain employee data and process HR transactions using our HRIS system (SAP HCM).
- Process paper and electronic documentation related to rewards and benefits programs.
- Manage and respond to employee inquiries through:
- Phone calls
- Ticketing system (MyHR)
- Ensure all transactions are compliant with internal policies and external regulations.
- Escalate complex or sensitive cases following defined procedures and escalation paths.Contribute to knowledge documentation and continuous improvement of iinternal SOPs.
**Your Profile**
You are best equipped for this task if you have:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Experience in HR operations or Shared Services is desirable
- Experience supporting U.S. or Mexico HR processes is highly valued.
- Knowledge of any HRIS systems (e.g., SAP) and MS Office tools.
- Strong attention to detail and data accuracy.
- Excellent interpersonal and communication skills in English and Spanish.
- Ability to handle confidential information with discretion.
- Experience with ticketing systems and employee help desk support.Customer service orientation in a multicultural or integral environment.
**#WeAreIn for driving decarbonization and digitalization.**
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
**Are you in?**
**We are on a journey to create the best Infineon for everyone.**
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
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