**WORK DETAILS**
Location: Mexico City - Torre Reforma Latino - Avenida Paseo de la Reforma 296
Schedule: Monday to Friday, 7:00 AM to 4:00 PM
Full-time position. Work is in-person
Expected Starting Date: July 2025
**ABOUT NETEVIA**
Netevia is a leading provider of payment processing services, supporting over 40,000 businesses across various industries. Our platform enables businesses to accept multiple forms of payment, including digital wallets, credit/debit cards, and ACH transactions. We are seeking to expand our team and are looking for motivated professionals to join us in delivering exceptional services.
**POSITION: POS Tech Support Specialist**
**KEY RESPONSABILITIES**
**Technical Support & Troubleshooting**
- Diagnose and resolve issues related to hardware, software, and network connectivity.
- Guide users through basic operations, configuration changes, and software updates.
- Translate technical information into user-friendly language for clients.
- Document all support interactions and escalate complex issues as needed.
- Assist with remote or on-site installations, updates, and optimizations.
**Menu Programming & System Configuration**
- Configure menus, pricing, discounts, and modifiers based on client requirements.
- Customize tax settings, user permissions, reports, and printer configurations.
- Test configurations thoroughly before deployment and resolve any issues.
**Product Demonstrations & Client Training**
- Conduct live or remote demonstrations of POS systems for prospects and clients.
- Train restaurant owners, managers, and staff on system functionality and best practices.
- Educate users on new features, integrations, and software upgrades.
**Other responsibilities**
- Maintain up-to-date knowledge of restaurant operations and industry tools.
- Contribute to support documentation and internal knowledge base.
- Collaborate with senior technicians and developers on improving system performance.




- Support system migrations and hardware deployments when needed.
**REQUIRED SKILLS, ABILITIES, AND KNOWLEDGE**
- **Experience with restaurant POS systems** (e.g., Heartland, Toast, NCR, Clover) - **Mandatory**:
- **Proficiency in Windows operating systems** (configuration, navigation, troubleshooting) - **Mandatory**:
- Familiarity with remote support tools (TeamViewer, AnyDesk, LogMeIn)
- Knowledge of basic IT/network troubleshooting and ticketing systems
- Strong problem-solving and communication skills
- Excellent customer service attitude and ability to explain technical concepts clearly
- Organized, detail-oriented, and comfortable working under pressure
- Ability to work both independently and as part of a team
- **Fluent in English and Spanish** - **Required**
**ADDITIONNAL PLUS**
- Experience in retail or restaurant operations (cashier, manager, etc.)
- Basic understanding of networking and hardware installation
- Previous exposure to SQL, reporting tools, or integrations (nice to have)
**WHY JOIN NETEVIA?**
At Netevia, you’ll join a forward-thinking team committed to innovation, integrity, and client satisfaction. We invest in our people and believe in fostering a culture of growth, collaboration, and professional development.
We look forward to welcoming you to our growing team!
**Ready to apply?**
Please submit your **resume in English**.
If you're passionate about technology, problem-solving, and helping businesses succeed, we’d love to meet you!
Tipo de puesto: Jornada completa
Sueldo: A partir de $18,600.00 al mes
Beneficios:
- Aumentos salariales
- Días por enfermedad
- Estacionamiento de la empresa
Pago complementario:
- Bono mensual
Tipo de jornada:
- Lunes a viernes
Puede trasladarse/mudarse:
- 06600, Juárez, CDMX: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)
Experiência:
- POS: 2 años (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Point of Sale (Pos) Tech Support Specialist (Ciudad Juárez)
🏢 Netevia
📍 Ciudad Juárez