Our client, an HOA / Community Management company based in Maryland, is looking for a skilled **Customer Care Representative**. This job will entail supporting Homeowner Association Managers. Answering incoming calls and helping homeowners with general requests.
**Responsibilities**:
- Address and resolve issues from community members professionally.
- Handling maintenance requests and Client correspondence
- Coordinate board meetings, property walks, maintenance projects, etc.
- Providing excellent Customer Service
- Assist Managers with community management related tasks
**Qualifications**:
- Minimum two years experience in Customer Service, Hospitality or Call Center industry.
- High School Diploma or higher (Associate’s degree preferred)
- Strong oral and written communication: Advanced English level is required.
- Problem solving skills.
- Excellent listening and restating.
- Attention to detail; Customer focused.




- Great computer experience (Microsoft Office and Windows platform)
- Ability to work 40 hours a week following US Eastern time zone
**Language**:
- Advanced English (required)
**PERKS**:
100% Payroll (Benefits of law)
Superior benefits _after 5th month_:
- Savings fund of 8%
- 30-day Christmas bonus
- Sick leave
- Major Medical insurance
- Location: Anywhere in Mexico (Fully remote opportunity! - _**Must count with Intel Core i5 / Ryzen 5 and at least 8 GB RAM memory**_)
- Able to work 40 hours per week (5 days a week, 8 hour shift + 1 hour lunch, US Eastern time zone)
Pay: $14,000.00 - $17,000.00 per month
**Experience**:
- customer service: 2 years (required)
Work Location: Remote

📌 Customer Service Representative - Advanced English (Remote) (México)
🏢 Prime Virtual
📍 México