What's the role?:
**Main Responsibilities**
- Provides expert, fast, and effective resolution to customers’ technical issues. Operates as the go-to technical expert for HERE products.
- Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
- Manages incident response and escalation. Facilitates root cause analysis.
- Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
- Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.
Who are you?:
You are passionate about customer success, excited about learning new technologies and someone who loves sharing knowledge with others.
- 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
- Full-Stack developer skills: front-end, back-end, database, software design, webservices, microservices.
- Experience with Java, C++, Python, and web development recommended.




- Mobile Application Development experience, APIs, SDK (iOS/Android) required.
- Proficiency with networking concepts such as DNS, HTTP, SSL, OSI Model, and TCP/IP.
- Solid experience with SQL, ArcGIS, Oracle, DBMS is required. Experience with spatial databases is a plus.
- Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
- Incident and escalation management experience in 24/7 mission critical systems.
- Strong problem-solving, analytical & troubleshooting abilities including Log & Data analysis in multi-user, high availability platforms.
- Degree in Computer Science, Electrical Engineering, or related fields.
- Self-starter and proven record of executing in fast-moving, cross-functional environments.
- Excellent oral and written communication skills (technical and non-technical) in English.
Who are we?:

📌 Technical Support Engineer (León)
🏢 HERE Technologies
📍 León