Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role We’re hiring a highly execution-focused Receivables Support Representative to manage collections, resolve billing issues, and help protect company revenue.
This is not a passive support role.
You will:
Drive collections on past-due accounts
Investigate and resolve billing discrepancies
Maintain accurate CRM records
Help ensure cash flow remains consistent and organized
If you’re someone who follows up until issues are fully resolved and thrives in structured, high-output environments, this role is a strong fit.

What You’ll Own Collections & Payment Execution (Primary Focus) Execute daily outbound collections through:
Calls
Emails
Secure:
Payments
Payment commitments
Maintain consistent follow-up cadence until full resolution
Reduce:
Aging balances
Delinquency risk
Identify and encourage auto-pay enrollment opportunities

Receivables Case Management Investigate billing issues raised through:
Collections efforts
Customer inquiries
Internal teams
Identify root causes — not just surface-level issues
Open, manage, and resolve cases in Salesforce
Ensure every case includes:
Clear issue summary
Investigation details
Final resolution
Confirm customer understanding before closing cases

Billing Issue Resolution Resolve:
Invoice discrepancies
Account setup issues
System-related billing errors
Coordinate with internal teams to resolve issues quickly and accurately
Help prevent recurring billing problems through root-cause resolution

Customer Communication Communicate with professionalism, clarity, and confidence
Balance:
Urgency (collections)
Empathy (customer experience)




Provide proactive updates regarding:
Payment status
Billing investigations
Handle objections and move conversations toward resolution

Documentation & CRM Accuracy Maintain clean, structured records in Salesforce
Log:
Calls
Emails
Payment commitments
Outcomes
Ensure all documentation remains accurate and audit-ready

Process Improvement Identify recurring collections or billing issues
Recommend improvements to:
Workflows
Systems
Follow-up processes
Share operational insights during team reviews
Help reduce:
Escalations
Repeat issues

What Makes You a Strong Fit You don’t drop follow-ups — you close loops
You are:
Persistent
Detail-oriented
Execution-focused
You take ownership and solve problems end-to-end
You stay organized in high-volume environments
You can handle collections professionally without damaging customer relationships

Required Experience & Skills Experience in:
Accounts receivable
Collections
Billing support
Customer account management
Proven ability to manage high-volume communication
Experience with CRM systems (Salesforce preferred)
Strong analytical and problem-solving skills
Excellent written and verbal English communication
High attention to detail and organization

Nice-to-Have Experience Experience in structured AR or collections environments
Experience reducing delinquency or improving cash flow
Experience driving auto-pay adoption




Background working with operations or service teams
Familiarity with:
Root-cause analysis
Process improvement workflows

What a Typical Day Looks Like Execute outbound collections and payment follow-ups
Investigate billing discrepancies and customer concerns
Open and update CRM cases in Salesforce
Coordinate with internal teams to resolve account issues
Convert eligible customers to auto-pay
Track performance metrics and identify operational improvements
In short:
You ensure payments are collected, billing issues are resolved at the root, and no customer account falls through the cracks.

Key Metrics for Success (KPIs) Collections Performance 100% completion of daily collections tasks
Total collections secured ($)
Reduction in aging balances
Auto-pay conversion rate

Case Management Billing cases opened vs. closed
Case resolution time
Documentation accuracy
Minimal cases open longer than 2 weeks

Execution Quality Timeliness of follow-ups
Reduction in escalations
CRM data accuracy and completeness

Why This Role Stands Out Direct impact on company cash flow and revenue protection
High ownership and accountability
Clear performance metrics and measurable outcomes
Opportunity to improve systems and operational workflows
Fast-paced, execution-driven environment with growth potential

Interview Process Initial Screening Call
Recruiter Interview
Client Interview
Offer & Onboarding

Apply Now If you:
Follow through until full resolution
Are comfortable with collections and billing problem-solving
Thrive in structured, high-output environments
This role is a strong fit for professionals who enjoy operational ownership, collections execution, and maintaining accurate, organized receivables processes.

📌 Receivables Support Representative (Ciudad de México)
🏢 Pavago
📍 Ciudad de México