Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a integral experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:
The Senior Manager - Client Engagement & Client Services Support is responsible for leading the planning, coordination, and execution of logistics for client-facing engagements, including providing on-site support for client visits and executive engagements across Philippines sites.

This role also drives the development and scaling of standardized processes, tools, and playbooks to ensure consistency, efficiency, and repeatability across the Client Services function globally.

Key Responsibilities:
On-Site Engagement Support
Provide on-site coordination and support during client visits and executive engagements
Manage day-of execution including meeting flow, timing, and coordination across teams
Serve as the central point of contact on-site to ensure smooth delivery and real-time issue resolution
Logistics Leadership
Oversee end-to-end planning and coordination of logistics for client engagements
Ensure full site readiness across facilities, scheduling,



access, materials, and supporting teams
Implement structured planning tools such as run sheets, trackers, and checklists
Standardization & Process Leadership
Lead development of engagement playbooks, templates, and coordination frameworks
Refine standards for planning, readiness, and execution across client-facing engagements
Drive consistency across regions by reducing variability in execution
Build scalable tools and processes to strengthen coordination across the CS team
Cross-Functional Alignment
Partner with Client Services, Operations, Facilities, IT, HR, and site leadership
Establish clear ownership, timelines, and expectations across all stakeholders
Broader Client Services Support
Support improvements in coordination models, workflows, and engagement planning
Contribute to global initiatives focused on consistency and efficiency
Provide guidance across regions as needed
Performance & Continuous Improvement
Establish tracking and reporting for engagement readiness and execution
Identify systemic gaps and lead improvements to processes and tools
Reduce last-minute escalations through stronger planning and coordination

Qualifications:
6-10 years in program coordination, client services support, or similar roles
Strong experience developing processes and standardized frameworks
Proven ability to lead cross-functional coordination
Strong attention to detail and structured execution approach
Experience working across multiple sites or regions preferred
Hospitality, events, or high-touch coordination experience preferred

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

📌 Senior Manager - Client Engagement & Client Services Support (Valle de Bravo)
🏢 Everise
📍 Valle de Bravo