Exigo is a Platform as a Service (PaaS) provider supporting over 90 Direct Selling and Network Marketing businesses all over the world. At Exigo, we have built a cloud-based Software-as-a Service (SaaS) platform from the ground up. We have been in business for almost two decades and serve millions of users daily.
JOB SUMMARY
Working with a project team of internal Project Managers, Software Developers, Data Architects/Analysts as well as Client Stakeholders, Executives and Project Team members to successfully implement and support clients on the Exigo platform is the core of this role.
RESPONSIBILITIES
- Ability to translate Business value statements into project deliverables for cross functional teams
- Analyze change requests submitted by our clients, converting them into thorough requirements that a developer can use to provide estimates
- Set expectations and help clients plan for software changes that meet their specific business needs
- Help train our Clients on how to use the system and the different functions available to them
- Provide after hours support when needed to help our clients with critical changes and/or fixes
- Run conference calls, write executive summaries, write testing plans
- Design website mockups, document use cases and acceptance criteria
- Testing of solutions and fixes to client issues, new features,



and customizations - Analyze complex business problems and determine an IT solution
- Analyze integration guides and 3rd-party software specifications
- Have fun (we enjoy what we do)
SKILLS REQUIRED
- Problem solving/Analysis skills are a MUST
- Self-Driven & Team Player
- Strong communication skills (both written and oral) are CRITICAL
- Passion for documentation, reporting and tracking of client tasks is a MUST
- Create and maintain core system and client specific documentation
- Ability to organize and prioritize projects for multiple clients
- Ability to learn platform architecture and configuration best practices; use that knowledge to contribute to the overall solution design
QUALIFICATIONS
- 3+ years in an IT Business Analyst role
- English must be EXCELLENT
- Experience creating, testing, and communicating effective user stories
- Experience training others
- Rotation based, after hours support as needed
- Strong knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project and Visio)
- Proficient working with MS-SQL
- Experience with Data Analysis and research
- Ability to travel to client sites as needed
- Experience in Direct Sales and Network Marketing / MLM industry knowledge preferred

📌 IT Business Analyst Mid (Guadalajara)
🏢 Valce Talent Solutions
📍 Guadalajara