**Overview**
Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments. The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.
- Inter-Con is Everywhere Security Matters._
**Job summary**:
The Assistant Manager, Dispatch will assist the COPS managers in overseeing daily operations, managing staff, identifying shortfalls to drive improvements, Ensures SOPs compliance and driving COPs performance.
**Key responsibilities**:
- **Operations**:
1. Maintaining high levels of staffing, ensuring efficient communications and developing team Members.
2. Assist in managing daily operations, make sure proper communication is shared with account manager regarding unassigned & dark posts, sourcing attempts, etc.
3. Supervise staff, ensuring adequate coverage and efficient use of resources.
4. Monitor staffing levels, dark posts, and maintain accurate records.
5. Implement company policies, procedures, and initiatives.
- **Change Management**
Ensure the adoption and continued execution of new initiatives during grave shift operations, ensuring new SOPs,



process updates, and operational directives from day leadership are effectively communicated, implemented, and sustained through consistent accountability and team oversight.
- **Support**:
1. Provide exceptional support, resolving issues promptly and professionally.
2. Foster a positive work environment, promoting teamwork and collaboration.
3. Develop and maintain relationships with key stakeholders (SVPs, account managers, etc).
Team management:
1. Support recruiting, train, and develop team members to achieve business objectives.
2. Conduct performance evaluations, provide feedback, and coach staff.
3. Address employee concerns, resolve conflicts, and maintain a positive work environment.
- **Performance improvement**:
1. Analyze data, identifying opportunities for growth and improvement.
2. Develop and implement strategies to improve schedule efficiency and reducing UBOT.
3. Collaborate with the account managers to achieve targets (Dark posts, UBOTs, leakage).
- **Administrative**:
1. Manage payroll, scheduling, and employee records.
2. Maintain accurate records, reports, and documentation.
3. Assist with ad-hoc requests:
PTO requests
Schedule swaps approval
WFH requests
Availability to work on graveyard shift is important)
**Benefits**:
- Base salary
- Law benefits
- Above the law benefits
Pay: $48,917.00 per month
Ability to commute/relocate:
- Ciudad de México, CDMX: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to work on graveyard hours?
**Experience**:
- People Management: 1 year (required)
**Language**:
- English (required)
Work Location: In person

📌 Assistant Dispatch Manager (Graveyard Shift) (Ciudad de México)
🏢 Inter-Con Security Systems
📍 Ciudad de México