The Account Manager serves as the primary strategic and operational contact for key customers utilizing Freight Forwarding (Air, Ocean, Land) and Transportation Management services. Responsible for maintaining and developing long-term relationships, ensuring global supply chain execution meets strict KPIs, managing carrier/vendor performance, and identifying organic growth opportunities within existing accounts.

Responsibilities
- Client Relationship Management: Manage day-to-day communication with assigned international and domestic cargo accounts to ensure operational excellence and high customer satisfaction.
- Operational Coordination: Partner with ocean/air import-export operations, customs brokerage, domestic dispatch, and carrier management teams to ensure seamless end-to-end execution.
- Performance Monitoring: Analyze transit times, container utilization, carrier performance, and lane costs to prepare reports and lead Regular Business Reviews (RBRs/QBRs) with clients.
- Issue Resolution: Act as the main escalation point for critical supply chain disruptions, customs delays,



port congestion, or carrier roll-overs to maintain service continuity.
- Strategic Growth: Develop strategic account plans to drive retention, optimize client route networks, and drive organic growth through upselling additional trade lanes or premium services.
- Financial & Contract Management: Support freight rate benchmarking, seasonal tender reviews, spot-quote approvals, and contract renewal negotiations.
- Market Compliance: Ensure alignment between client shipping requirements and integral trade compliance regulations, including local SAT/customs mandates in Mexico.

Qualifications
- Education: Bachelor’s degree in international Trade, Logistics, Supply Chain Management, Business, or related field.
- Experience: 3–5 years of experience in account management, customer service, or logistics operations specifically within a Freight Forwarding or 3PL environment.
- Skills: Strong under

📌 Sales Account Manager (Santiago de Querétaro)
🏢 CJ LOGISTICS
📍 Santiago de Querétaro