**About Firstsource**
Firstsource is a general business process management partner that provides customer lifecycle solutions across industries such as Banking and Financial Services, Healthcare, Communications, Media, and Technology. In Mexico, Firstsource supports leading international clients through specialized teams focused on customer engagement, operational excellence, and performance-driven service delivery.
**Role Overview**
This position requires a persuasive communicator who can balance urgency, professionalism, and customer engagement while meeting strict operational and compliance expectations.
- **Location**: Mexico City
- **Schedule**: Monday to Friday, 8:00 AM - 5:30 PM
- **Employment Type**: 3-month pilot assignment, with continuation based on performance
- **Compensation**: $26,000 MXN monthly base salary + potential monthly bonus of up to $12,000 MXN
**What to Expect**
**Key Responsibilities**
- Contact customers to support collections-related conversations in a professional and results-driven manner.
- Use persuasive communication techniques to create urgency and encourage customer action.
- Handle objections confidently while maintaining a respectful and compliant approach.
- Negotiate payment arrangements, accepted hardships, or appropriate account resolutions based on business guidelines.
- Maintain strong call control and adapt communication style based on customer behavior and account status.
- Document customer interactions accurately and clearly in the system.
- Meet or exceed individual performance targets related to collections, connects, promises kept, and action rate.
- Maintain schedule adherence of 95% or higher.
- Follow all compliance requirements and avoid any compliance failures.
- Demonstrate consistency, resilience, and accountability throughout the pilot period.




- Participate in interviews, training, coaching, assessments, and performance reviews as required.
Required Profile
- This is not an entry-level role; previous hard sales experience is required.
- Previous experience in outbound sales, hard sales, high-ticket sales, commission-based sales, collections with sales focus, or similar high-performance environments.
- Proven track record of strong sales performance.
- Ability to provide previous paystubs or evidence of bonus/commission earnings may be requested to validate performance history.
- Strong English communication skills, both spoken and written.
- Comfortable completing a sales, negotiation, and objection-handling assessment during the recruitment process.
- Comfortable working in a high-performance, metric-driven environment.
- Strong objection-handling and negotiation skills.
- Ability to create urgency without compromising professionalism or compliance.
- High resilience and emotional control when handling difficult conversations.
- Strong customer engagement and active listening skills.
- Ability to quickly adapt to scripts, systems, processes, and performance expectations.
**Preferred Background**
Experience in any of the following environments is highly desirable:
- Hard sales call centers
- Outbound sales
- Timeshare sales
- Luxury sales
- Financial services sales
- Banking or lending environments
- High-commission sales roles




- Collections with negotiation or sales focus
- Production, filming, or service-based sales environments
- Membership, subscription, or retention-focused sales
**Key Skills**
- Aggressive closing skills
- Objection handling
- Negotiation
- Persuasive communication
- Psychological sales techniques
- Urgency creation
- Resilience under pressure
- Customer engagement
- Call control
- Goal orientation
- Active listening
- Compliance awareness
- Strong documentation skills
**Performance Expectations**
During the 3-month pilot period, employees will be expected to perform at a high level and meet the required operational standards. Key success indicators may include:
- No compliance failures
- 95% or higher schedule adherence
- Strong collection rate performance
- Strong action rate performance
- Consistent achievement against top-performer benchmarks
- Ability to convert customer conversations into measurable outcomes
Performance will be reviewed throughout the assignment, and continuation beyond the pilot period will depend on business needs, client requirements, and individual performance.
**Interview and Assessment Process**
The process may include:
- Initial recruitment screening
- Review of performance proof. We will request any proof you may have of you excellence in sales and negotiation.
- Sales and negotiation assessment
- Objection-handling or role-play exercise
- Final interview with Firstsource leadership and/or client representatives
Pay: $26,000.00 - $38,000.00 per month
Application Question(s):
- How far, in minutes, from Metro Hidalgo do you live?
- Do you have record/proof of your ability to negotiate on the phone to persuade clients?
- Why are you interested in this position?
**Experience**:

📌 Sales-oriented Collections Representative (Call Center) (Ciudad Juárez)
🏢 Firstsource Healthcare
📍 Ciudad Juárez