**Genesis Management** is looking for enthusiastic, bilingual customer service professionals to join our growing financial services team.
If you thrive in a customer-focused environment, enjoy helping people find solutions, and want to grow your career while earning excellent commissions, we have the perfect opportunity for you.
About Genesis Management
Genesis Management is built on a foundation of core values**:DRIVEN, INNOVATIVE, RESILIENT, ENTHUSIASTIC, COMMITTED, and TEAMWORK**.
We're not just a workplace—we're a community that invests in your success from your very first day.
Compensation & Benefits Package
- **Base Salary**: $19,****** - $31,****** MXN gross monthly
- **Welcome Bonus**: $5,000 MXN total ($2,500 at 90 days + $2,500 at 180 days)
- **Unlimited Commission Potential** - our top performers double their base salary!
- **Attendance Incentive**: $2,000 MXN monthly
- **Grocery Vouchers**: 10% of salary upon permanent contract
- **Complete Training Program** - comprehensive onboarding and continuous development
- **Career Growth Opportunities** - clear advancement path to Team Lead and Management positions
- **Uniforms Provided** - professional attire at no cost to you
- **Employee Referral Bonus**: up to $500 MXN
- **Full Legal Benefits** from day one
- **Work Schedule**: Monday-Friday, 7:00 AM - 4:00 PM
- **Positive Team Culture** that recognizes and rewards achievement
Position Summary
As a Customer Service & Sales Representative, you'll be the voice of Genesis Management, connecting with potential clients to understand their financial needs and guide them toward appropriate solutions.
You'll handle inbound inquiries, make outbound calls,



and build lasting customer relationships while achieving sales goals in a supportive call center environment.
Key Responsibilities
- Make 125+ customer contact calls daily through outbound dialing campaigns
- Respond to customer inquiries and provide information about financial products
- Build rapport with clients and assess their needs through consultative conversations
- Present product features and benefits tailored to customer situations
- Address customer questions and concerns with professionalism and empathy
- Achieve individual performance metrics and monthly targets
- Maintain detailed records of customer interactions in our CRM platform
- Follow up with prospects to nurture relationships and move them through the decision process
- Identify opportunities to recommend additional services that benefit customers
- Attend team meetings and training sessions to enhance your skills
- Work collaboratively with colleagues to meet team objectives
- Ensure all customer data is handled according to compliance guidelines
Required Qualifications
- **Bilingual proficiency in English and Spanish** (speaking, reading, writing) - MANDATORY
- High school diploma or GED equivalent
- Minimum 1 year experience in customer service, sales support, phone-based sales, or call center operations
- Demonstrated ability to meet performance goals and service metrics
- Comfortable managing high call volumes in a fast-paced environment




- Familiarity with CRM systems and automated dialing platforms
- Proficient in Microsoft Office Suite with typing speed of 35+ WPM
- Background in financial services or consumer lending is a plus
What Makes You a Great Fit
- Customer-centric approach with genuine desire to help people
- Excellent verbal communication and active listening skills
- Persuasive communicator who can build trust over the phone
- Problem-solver who can address concerns and find win-win solutions
- Adaptable professional who handles multiple tasks simultaneously
- Positive attitude with resilience to handle challenging conversations
- Self-starter who takes initiative and ownership of results
- Numbers-driven with commitment to achieving targets
- Detail-oriented with strong organizational skills
- Receptive to feedback and committed to professional development
- Team player who contributes to a collaborative environment
- Ambition to advance and grow within the organization
Work Environment
- Modern call center equipped with advanced technology
- Automated dialing systems to maximize your productivity
- Performance tracking tools to monitor your progress
- Dynamic, supportive atmosphere that celebrates success
- Comprehensive product knowledge resources and ongoing coaching support
Ready to Start Your Career Journey?
If you're looking for a role where you can make a real difference for customers while building a rewarding career with outstanding earning potential, we'd love to connect with you!
**To Apply**: Please submit your resume in English for consideration.
**Job Type**: Full-time
**Work Location**: In person
Pay: $19,****** - $31,****** per month
Work Location: In person

📌 Bilingual Customer Service & Sales Representative - Call Center (Xico)
🏢 GENESIS MANAGEMENT
📍 Xico