**Company Description** Want to be part of a high-impact, fast-growing company?
**
MedTrainer is looking for a **Core Customer Success Manager** to join our team.
We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing and Compliance Management.
**Job Description** What You'll Do**
- Own and manage relationships with a portfolio of core customers.
- Act as the primary point of contact and trusted partner for your accounts.
- Drive customer adoption and ensure clients achieve their desired outcomes.
- Proactively identify churn risks and execute mitigation strategies.
- Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
- Partner with internal teams to resolve customer needs and improve the overall experience.
- Build long-term, value-driven relationships with customers.
**Qualifications** What You Bring**
- **2+ years of experience** in Customer Success, Account Management, or a similar client-facing role.
- Experience working in a **SaaS environment**.
- Proven ownership of customer retention and adoption (not just support).
- Strong communication skills (verbal and written).




- Analytical mindset with the ability to interpret customer data and metrics.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Proactive, customer-first approach to problem solving.
- Experience working with metrics like NRR, churn, NPS, and usage data.
**Nice to Have**
- Experience using CRM tools such as **Salesforce**.
- Familiarity with Customer Success platforms (e.g., ChurnZero).
- Customer Success-related certifications.
**Additional Information** We Offer**
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- 1 Home Office Day per week
- **Base Salary**: $23,000 MXN
**Work Location**
This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance
If you're passionate about building strong **customer relationships**and driving **long-term success** in a SaaS environment, we'd love to hear from you.
**Please submit your resume in English to be considered.

📌 Core Customer Success Manager (Santiago de Querétaro)
🏢 Medtrainer
📍 Santiago de Querétaro