**Position**: HR Contact Center Representative
**Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers.
With **** sales of $33 billion, Arrow develops technology solutions that improve business and daily life.
The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 154 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Arrow provides specialized services and expertise across the entire product lifecycle.
Arrow does this by connecting customers to the right technology at the right place, time, and price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
**About the role**:
**What You'll Be Doing**:
- Answer basic HR policy-related questions for managers, employees and coworkers in Mexico, USA and other countries and escalate as appropriate.
- Educate clients in Mexico of services available to them and ensure accountability towards self-service tools such as Workday, HR Connect, and other systems
- Participates in special projects and performs other duties as assigned.
- Utilize Workday to process specific employee-related transactions, in addition to auditing work performed by other members of the team.
- Continuously create and define process improvement.
**What We're Looking For**




- Excellent verbal and written communication; must be fluent in English.
- Minimum 1 year of HR service center experience in Mexico and USA's inquiries.
- Bachelor's degree in HR or business-related field required.
- Proficient with Microsoft Office products, such as Word, Excel, and Outlook.
- Skilled in preparing clear and concise documents, including, but not limited to, correspondences and other written materials.
- Ability to establish and maintain effective working relationships in a team environment.
- Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines.
- Ability to maintain confidentiality and handle highly sensitive/confidential information.
- Ability to demonstrate effective customer services skills.
- Knowledge of and the ability to demonstrate effective office practices and etiquette.
- Highly prefer experience with applicant tracking systems (ATS), SharePoint, Workday.
**What's in It for You?
**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an adecuado job.
That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Wellbeing program for all employees
- Growth Opportunities, and more!
**Annual Hiring Range/Hourly Rate**:
$18,****** - $20,****** MXN Monthly
LI-DG1
LI-Hybrid
**Location**: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**: Full time
**Job Category**: Human Resources and Sustainability

📌 Hr Contact Center Representative (San Pedro Tlaquepaque)
🏢 Arrow Electronics
📍 San Pedro Tlaquepaque