**Retail Client Service Analyst**
**Let’s be unstoppable together!**
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is versátil and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
**What will you be doing?**
The Client Service Analyst is a multi-faceted role responsible for service excellence and maintaining a deep understanding of customer requirements. The Analyst demonstrates a strong desire to help clients succeed, ensures delivery of all client commitments, removes internal barriers to delivery, monitors and measures client satisfaction, provides clear communication, and consults on new projects.
**Responsibilities**:
**Service Leadership & Communication**
- Provide superior service through exceptional management of all aspects of content delivery for client
- Proactively manages communication and expectations with client and cross functional teams
- Provide on-going expertise for Circana solutions, data questions, story building, and troubleshooting
- Effectively synthesizes content written and verbally
- Serve as liaison between off-shore team, work effectively in virtual settings
- Ability to plan time around client deliverables and requirements




- Educate clients on Circana Unify+ platform, new capabilities, and interpretation of data
**Executional Excellence**
- Accountable for ensuring all change events and client deliverables are delivered on time and accurately
- Collaborate with cross functional teams to define and deliver deliverables within the scope of contractual commitments and other related commercial agreements
- Implement process improvements and best practices
- Ability to work on multiple projects, prioritize, work as a team, and escalate issues and barriers as they arise
- Establish and maintain scorecard metrics (key performance indicators); highlight progress against quality initiatives
**Problem Solving and Quality Control**
- Applies systemic thinking to identify root cause of issues and prevent reoccurrence
- Curious by nature - seeks out and engages in learning opportunities - and applies knowledge to business
- Performs validations and QCs during all change events to verify accuracy
- Identifies data discrepancies; communicates resolution plan where appropriate
- Anticipates issues. Identify opportunities to improve systems to prevent problems and mitigate risk.
**Financially Fit**
- Suggests ways to be more efficient; contributes to improvement initiatives to streamline processes
- Experiences revenue growth for the firm, including profitable client renewals and new business opportunities




- Champion AI and automation initiatives to enhance service delivery and efficiency
**Requirements**:
- Strong communication, stakeholder management, and organizational skills.
- Ability to work across cultures and time zones with a strategic mindset.
- Technical mindset with proven technical abilities; advanced Excel / data management skills preferred.
- Experience with syndicated data is a plus.
- Strong project management and process skills.
- Demonstrated understanding of AI fundamentals, experience with Co-Pilot and CRM tools preferred.
- Flexibility of work schedule to cover night and weekend work when needed.
- Expectation of one weekend per month on-call, with manager providing flexibility for team member to reclaim time worked during the following week.
- BA/BS Degree OR 2 or more years of relevant experience.
- Strong English Language Skills.
**Circana Behaviors**
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
**Location**
This posi

📌 Retail Client Service Sr. Analyst - Mexico City - Hybrid (Granada)
🏢 Circana
📍 Granada