**About the Role**:
The Senior Customer Service Representative in the manufacturing industry plays a pivotal role in ensuring exceptional customer satisfaction by acting as the primary liaison between the company and its clients.
This position involves managing complex customer inquiries, resolving issues efficiently, and providing detailed product and service information to support client needs.
The role requires collaboration with production, logistics, and sales teams to ensure timely order fulfillment and to address any supply chain challenges.
The Senior Customer Service Representative will also analyze customer feedback to identify trends and recommend improvements to enhance service quality.
Ultimately, this role is essential in maintaining strong customer relationships that drive repeat business and support the company's growth objectives.
**Minimum Qualifications**:
- Bachelor's degree preferred.
- Minimum of 1 to 2 years experience in customer service.
- Proficiency with customer relationship management (CRM) software and Microsoft Office Suite.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
**Preferred Qualifications**:
- Bachelor's degree in Business Administration, Supply Chain Management, or related field.
- Experience with ERP systems such as EPICOR, SAP or Oracle.
- Knowledge of manufacturing processes and terminology.
- Certification in customer service or related professional development courses.




**Responsibilities**:
- Manage and resolve complex customer issues related to orders, deliveries, product specifications, and returns.
- Coordinate with internal departments such as production, logistics, and sales to ensure accurate and timely order processing.
- Maintain detailed records of customer interactions, transactions, and feedback in the company's CRM system.
- Provide training and mentorship to junior customer service staff to enhance team performance.
- Analyze customer feedback and service metrics to identify areas for process improvement and report findings to management.
- Support the development and implementation of customer service policies and procedures to improve overall service quality.
**Skills**:
The Senior Customer Service Representative utilizes strong communication skills daily to clearly and effectively interact with customers and internal teams, ensuring mutual understanding and satisfaction.
Problem-solving skills are essential for addressing and resolving complex customer issues promptly and efficiently.
Organizational skills help manage multiple customer accounts and track order statuses to meet deadlines and maintain accuracy.
Proficiency with CRM and ERP software enables the representative to document interactions, analyze data, and streamline workflows.
Leadership and mentoring skills are applied to support and develop junior team members, fostering a collaborative and high-performing customer service environment.

📌 Sr Custumer Service (San Pedro Tlaquepaque)
🏢 Electri-Cord
📍 San Pedro Tlaquepaque