Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

TCS is seeking skilled professionals to join our team as an AV Operations Technician.

Responsibilities
- Proactively validate audiovisual equipment in executive and critical leadership meeting rooms prior to scheduled meetings, including morning-of readiness checks to ensure full operational integrity. [AV Technician | Word]
- Confirm functionality of audio, video, control interfaces, displays, cameras, microphones, and conferencing platforms to minimize meeting risk and disruption.




- Act as a point of escalation for high-visibility meetings where reliability and user experience are paramount.
- Execute, document, and track structured test cases across all supported room configurations and equipment permutations.
- Validate system behavior across multiple platforms and device types following firmware, software, or configuration updates.

Technical/Functional Skills
- Partner with engineering, vendors, and service providers to identify regressions, compatibility issues, or performance risks introduced by new releases.
- Maintain clear testing records to support root cause analysis, release readiness decisions, and operational reporting.
- Triage and resolve AV-related incidents and service tickets within scope and capability, prioritizing user impact and business criticality.
- Perform first-line and advanced troubleshooting of room systems, peripherals, and conferencing services.
- Coordinate escalation to internal teams or external service providers when is

📌 AV Operations Technician (Santiago de Querétaro)
🏢 Tata Consultancy Services
📍 Santiago de Querétaro