- Assigned Recruiter Contact
- Date Opened 05/18/2026
- Country Mexico

Job Description
About our company

Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on‑site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast‑paced, and collaborative culture where employees are encouraged to grow and build long‑term careers with a company shaping the future of insurance.





Ensure smooth day‑to‑day operations, maintain high levels of service quality, and implement strategies to meet performance targets. The idóneo candidate will excel in coaching, problem‑solving, and improving overall team productivity, while ensuring that customer inquiries are addressed effectively and efficiently.

Requirements
- Call Center background (1 year)
- Advanced English level (B2+)
- Computer knowledge: Microsoft Office (Excel, Word, PowerPoint, Outlook, and Teams)

Job Responsibilities
- Monitor agent performance and provide weekly documented coaching sessions.
- Work on weekly payroll to ensure agents are paid correctly (Tress / Excel / Outlook).
- Generate weekly agent bonuses based on their performance (Excel / Outlook).
- Schedule agent time off in a way that avoids negative impact to KPIs.
- Ensure that all calls and interactions meet the company’s quality standards. Conduct call monitoring,

📌 Jr. Supervisor Customer Service (Ciudad de México)
🏢 Confie
📍 Ciudad de México