**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Objective** Ensure customer attention and satisfaction through timely, accurate, and efficient management of orders, deliveries, and commercial requirements, ensuring compliance with service standards, internal policies, and organizational objectives.
**Main Responsibilities**
- Manage the complete customer order cycle (reception, validation, entry, follow-up, and incident management), ensuring compliance with delivery dates and commercial conditions.
- Serve as the main point of contact between the customer and internal areas (Sales, Logistics, Production, Finance, and Quality), facilitating communication and incident resolution.
- Monitor inventory levels and coordinate with the planning area to ensure product availability.
- Follow up on deliveries with carriers and logistics operators,



ensuring punctuality and delivery conditions.
- Generate service indicator reports (OTIF, response times, claims) and propose continuous improvement actions.
- Manage returns, claims, and credit notes in accordance with corporate policies.
- Ensure compliance with applicable quality, safety, and security guidelines for the product and process.
- Participate in improvement projects aimed at customer experience and operational efficiency.
**Experience**:
- Minimum of 2 to 4 years of experience in similar positions
- Experience in handling sales orders, logistics coordination, and key customer accounts.
**Technical Knowledge**:
- Management of ERP systems.
- CRM
- Excel

📌 Customer Service Representative I (Temporary) (Xico)
🏢 Thermo Fisher Scientific
📍 Xico