Orb Group is seeking a highly organized, analytical, and detail-oriented Technical Operations & Reporting Specialist to own the preparation, quality, governance, and continuous improvement of recurring client reporting.
Reporting at Orb is currently a highly manual process involving multiple systems, data sources, and technical workflows. Beyond preparing and delivering reports, you will own the standardization, documentation, quality assurance, data hygiene, and continuous improvement of reporting processes. As our reporting operation evolves, you will play a key role in reducing manual effort, improving consistency, and helping automate reporting wherever possible.
**WHAT YOU'LL DO**:
**Client Reporting Ownership**
- Own the end-to-end preparation, validation, and delivery of recurring client reports.
- Ensure every report is accurate, complete, professionally presented, and delivered on time.
- Manage recurring reporting calendars and proactively coordinate upcoming deliverables.
- Perform thorough quality reviews before reports are distributed internally or externally.
- Maintain complete ownership of reporting deliverables from initial data collection through final client delivery.
- Professionally distribute recurring reports to clients and internal stakeholders, responding quickly and professionally to client questions and coordinating internally to investigate and follow up on discrepancies or inquiries.
**Data Collection & Validation**
- Collect, reconcile, validate, and analyze data from multiple systems and teams.
- Review data results and metrics against contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal performance targets before reports are shared with clients.
- Investigate anomalies, identify potential issues,



and collaborate with internal teams to validate findings before reports are shared with clients.
- Escalate significant risks, trends, or recurring issues when appropriate.
- Maintain high-quality reporting data by performing data cleanup, validation, and normalization, identifying discrepancies, and partnering with internal teams to improve data accuracy, reinforce data entry standards, and prevent recurring issues.
**Process Documentation & Standardization**
- Develop and maintain SOPs, Work Instructions, reporting templates, and process documentation.
- Capture process improvements, lessons learned, and operational knowledge to build standardized reporting practices.
- Identify opportunities to improve reporting quality, efficiency, and consistency.
- Partner with Product, Engineering, and Technical Support teams to automate manual reporting processes wherever possible.
**Training & Onboarding**
- During your first 60-90 days, you'll complete an immersive onboarding program designed to build a strong understanding of Orb's technology, operational workflows, reporting systems, and client environments.
- You'll shadow Technical Support Engineers, Account Leads, and Delivery team members, participate in reporting cycles, and learn how operational data is generated, validated, and communicated to clients.
- To support this learning, onboarding may include occasional flexibility in working hours,



including participation in after-hours activities or on-call rotations alongside the Technical Support team. These expectations are temporary and intended to accelerate learning during your onboarding period.
**WHAT YOU NEED**:
**Required**
- 1-3 years of experience in technical operations, reporting, business operations, customer support, data analysis, or a similar operational role.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and commitment to accuracy.
- Strong organizational and time management skills.
- Advanced Microsoft Excel skills.
- Strong written and verbal English communication skills.
- Ability to manage multiple recurring deadlines simultaneously.
- Comfortable working with technical teams and learning technical concepts.
- Ability to quickly learn complex technologies, operational workflows, and reporting processes.
- Professional, proactive, curious, dependable, and accountable.
**Preferred**
- Understanding and exposure to the broadcast or entertainment industry or similar clients
- Experience preparing client-facing operational or technical reports and communicating with clients regularly.
- Experience with SQL or basic database concepts.
- Experience with Power BI, Tableau, Looker, or similar reporting tools.
- Experience working with ticketing or service management platforms.
- Experience documenting operational processes or creating SOPs.
- Exposure to workflow automation, scripting, or low-code automation platforms.
**WHO YOU ARE**:
**We're Looking For Someone Who...**
- Can be given a problem and figure out the solution on their own.
- Never misses a deadline.
- Takes complete ownership of their work without constant follow-up.
- Notices inconsistencies that others overlook.
- Enjoys

📌 Technical Reporting Specialist (Ciudad de México)
🏢 Orb Group
📍 Ciudad de México