**Location**:
Remote-Mexico City
**Employment Type**:
Full time
**Department**:
Sales Support
**Life at UiPath**
The people at UiPath believe in the transformative power of automation to change how the world works.
We're committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine.
People who love being part of a fast-moving, fast-thinking growth company.
And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
**Your Mission**
As a Customer Success Manager at UiPath, you'll be the driving force behind our customers' success in their AI-powered transformation journeys.
You'll strategically guide customers through their post-sales experience, ensuring they achieve their desired outcomes and maximize the value of our automation solutions.
Your role will be pivotal in building strong relationships with clients, positioning you as a trusted advisor in their automation strategies.
**What you'll do at UiPath**- Develop and own comprehensive value delivery plans aligned with customers' stated objectives, orchestrating end-to-end adoption from planning to realization
- Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs to tailor success strategies
- Lead cross-functional teams to ensure timely and successful implementation of automation solutions,



coordinating various internal and external workstreams
- Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals
- Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies
- Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations
- Stay current with industry trends and emerging technologies, contributing to thought leadership and sharing insights to drive innovation
**What you'll bring to the team**:
- 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention
- Fluency in English required; fluency in Spanish highly preferred
- Experience with professional services and support/services attach motions
- Strong background in a high-growth technology company, preferably in the SaaS or RPA space
- Excellent communication and interpersonal skills
- Data-driven mindset with the ability to make informed decisions and drive results
**Nice-to-have Skills**:
- Experience in operational and technical best practices for executing automation and driving transformation
- Bachelor's degree in business, technology, or a related field (MBA preferred)
- Strategic thinking skills with the ability to navigate ambiguity and lead through influence

📌 Customer Success Manager (México)
🏢 Uipath
📍 México