OverviewPaylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
Position OverviewThe Technical Support Specialist I oversees providing excellent support efforts for Paylocity’s suite of applications. This often entails working cross‑functionally with other teams in the organization. You will learn multiple software products and fully support any questions or issues that may arise. The TSS will be focused on service request completion, incident detection, reporting, and resolution, and excellent customer service. The adecuado candidate is a great communicator and can translate technical knowledge into actionable direction. Basic computer skills are necessary, as the TSS will use diagnostic tools, data entry applications,



office products, and SQL to assist with resolution.
Primary Responsibilities
- Monitor and prioritize cases in a timely manner from an end user experiencing problems with software and other computer‑related technologies
- Supports technical issues by remote desktop management tools
- Track and maintain interactions through the entire lifecycle
- Learn and become an expert on application features, configuration, and supported third‑party software
- Identify, diagnose, and resolve technical issues and critical incidents through research and analysis
- Assist end users on the modification of items that may include time off accruals, time and attendance, tax adjustments, and/or security requests to ensure complete resolution

Core Responsibilities
- Follow up and communication are key factors for a successful TSS
- Intermediate Excel with success in maintaining and organizing data. Skilled in VLOO

📌 Technical Support Specialist (Guadalajara)
🏢 Paylocity
📍 Guadalajara