Analyst, IT Operations
Location: Guadalajara, North Campus, Mexico
Reports to: Sr Analyst, IT Operations
The Analyst, IT Operations is responsible for incident management, application support, and IT project implementations, preferably within a manufacturing environment. Experience supporting FlexFlow and enterprise applications such as ERP, Shop Floor, Warehouse Management, Finance, and Collaboration systems is highly preferred.
Typical Day
- Provide day‑to‑day IT operational support for business‑critical applications and infrastructure.
- Deliver L2 support, troubleshoot incidents, and manage tickets through established service‑management processes.
- Support manufacturing floor operations and business users by resolving system issues and fulfilling requests.
- Administer and maintain enterprise applications, including ERP systems, shop‑floor applications, warehouse management systems (WMS), finance systems, collaboration platforms, FlexFlow.
- Participate in IT project implementations, upgrades, and system enhancements.
- Gather business requirements and coordinate solution deployments with cross‑functional teams.
- Monitor system availability, capacity, performance, and reliability.
- Develop and maintain operational documentation and standard operating procedures (SOPs).
- Support backup, disaster recovery, and business continuity activities.
- Participate in patch management and vulnerability remediation initiatives.
- Design and implement automation solutions to improve operational efficiency.
- Track and support change management activities and operational metrics.
- Collaborate with cybersecurity teams to ensure compliance with security standards and best practices.
Qualifications
- BA/BS in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
- Experience in IT operations or application support.
- Knowledge of ERP, manufacturing, warehouse, or enterprise systems.
- Experience with ticket management an
📌 Analyst, IT Operations (Jalisco)
🏢 Flex
📍 Jalisco