Responsibilities
- Take ownership of your customers' technical success with the us
- Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
- Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
- Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
- Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
- Conduct design and code reviews for select automations to reinforce and verify those best practices
- Perform technical health checks of your customers' automation programs and environments,



identifying risks and opportunities for continuous improvement across technical disciplines
- Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents
- Provide technical advisory to customers through webinars, demos and speaking engagements
- Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Qualifications
- A minimum of 7+ years of professional experience in technical customer-facing roles
- Previous experience with UiPath or other intelligent automation products is highly desired
- Prior experience in technical support or technical consulting is a plus
- Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Solid background in

📌 Technical Account Manager (Jalisco)
🏢 HCLTech
📍 Jalisco