OverviewDescription Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
Paylocity is committed to helping its employees succeed, with strong benefits and career development opportunities.
Position OverviewPosition Overview The Support Specialist I plays a pivotal role within our organization, acting as the front-line support and dedicated resource for employees of Paylocity's Spending Accounts and COBRA clients. In this role, you will receive, prioritize, document, and actively resolve client requests from an inbound call center (and/or email) queue, ensuring the highest level of customer satisfaction. As a Support Specialist I, you will provide support for client employee Spending Account and COBRA participants,



answering questions about their accounts, plans, processes, platform navigation/usage, etc. This position requires a combination of technical expertise, strong customer service skills, and the ability to apply critical thinking to troubleshoot and resolve client inquiries.

Responsibilities
- Provides support to client employees with inquiries about their spending accounts, COBRA services/coverage and/or systems access/functions/navigation tied to these topics
- Establishes intra- and interdepartmental relationships to prioritize needs, communicate status and timing expectations.
- Determines the scope of customer requirements to support responding to inbound inquiries regarding Spending Accounts and COBRA; Utilize critical thinking and problem-solving skills to troubleshoot and resolve questions, striving for prompt and accurate solutions.
- Achieves objectives by gathering pertinent data, i

📌 Customer Support Specialist (Jalisco)
🏢 Paylocity
📍 Jalisco