Customer Service RepresentativeEl puesto es responsable de capturar, registrar y gestionar pedidos de clientes, monitorear la ejecución, manejar peticiones y reclamaciones, apoyar las ventas y aplicar mejoras en los métodos de trabajo.
KEY EXPECTED ACHIEVEMENTS
- Manage Order & delivery
- Captures, records and commits customer orders according to customer needs, agreement and defined service level
- Proposes product alternatives in case of phase-out or shortage
- If relevant, optimizes, plans and coordinates the delivery with customers and partners
- Monitor Execution
- Handles customer orders portfolio and monitors execution
- Liaise with the relevant partners to ensure on-time deliveries and service commitment
- Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
- Informs and follows up with customers
- Manage Request
- Captures customer’s requests & claims
- Analyses and provides issue resolution or appropriate answer
- Contacts,
follows up and closes the loop with customer
- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- Shares recurring problems with the relevant internal partner(s) in order to find solutions
- Support sales
- Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management
- Apply and improve work methods
- Applies standards and procedures (including internal control rules & embargo …).
- Contributes to continuous improvement to enhance work methods and customer satisfaction
INITIAL TRAINING PLANhttps://wd3.myworkday.com/michelinhr/learning/program/6ce23c9c75701000bbe6828bf2390000?record=6ce23c9c75701001ec66e5634a120000
CONTINUOUS TRAINING PLANhttps://wd3.myworkday.com/michelinhr/email-universal/inst/23528$200
Privacy and Personal Data
- Industrias Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A.
📌 Customer Service Representative (Santiago de Querétaro)
🏢 Michelin Oy
📍 Santiago de Querétaro
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