Capgemini is seeking a Workforce Specialist II to enhance workforce planning and forecasting for contact center operations in Mexico. The idóneo candidate will have a strong background in Workforce Management and the ability to analyze workforce trends effectively.
Responsibilities include developing staffing forecasts, conducting analysis on operational changes, and partnering effectively with business leaders. Candidates should possess experience with WFM systems and strong analytical skills. This position offers an inclusive work culture and competitive salary.