The Asset & Configuration Management and Desktop Engineering Leader owns enterprise practices for accurate hardware, software, and configuration data while leading desktop engineering capabilities that build, secure, and sustain the end-user computing environment. This role is accountable for CMDB fidelity, discovery, lifecycle data quality, endpoint standards, and operational readiness across ServiceNow, SCCM/MECM, Intune, and VDI.

JOB DUTIES
Asset & Configuration Management
- Own the end-to-end Asset & Configuration Management operating model, including standards, governance, lifecycle controls, and continuous improvement aligned to ITIL best practices.
- Drive CMDB fidelity in ServiceNow by defining required CI attributes, enforcing data quality rules, managing lifecycle states, reducing stale/duplicate records, and ensuring relationship integrity.
- Lead discovery strategy and integrations across ServiceNow Discovery, SCCM/Intune, Jamf, cloud, and other sources; establish coverage targets and remediate gaps.
- Partner with application, infrastructure, security, finance,



procurement, and service owners to maintain accurate asset/CI data through attestations, scorecards, exception handling, and clear data ownership.
- Define and report key measures such as discovery coverage, reconciliation success, stale CI rate, data completeness, audit exceptions, and lifecycle accuracy; lead remediation plans with measurable outcomes.

Desktop Engineering, VDI, and JML Logistics
- Lead Desktop Engineering for standard endpoint builds, imaging, software packaging, patching, modern management, secure configuration, and compliance reporting across SCCM/MECM and Intune.
- Own endpoint standards for Windows/macOS as applicable, including image lifecycle, driver/BIOS baselines, application bundles, hardening, deployment, rollback, and audit readiness.
- Drive endpoint posture in partnership with Security, including encryption, AV/EDR onboarding, certificate baselines, device health

📌 Asset & Configuration Management and Desktop Engineering Leader (San Luis Potosí)
🏢 SBG
📍 San Luis Potosí