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Requisition Number: 74886

Role Purpose
Reporting to the Collaboration Services Operations Supervisor, the Collaboration Administrator is an operational resource with an emphasis on Microsoft Office 365. The Collaboration Administrator will monitor, repair, and remediate issues not resolved by frontline troubleshooting. As a core member of the collaboration team, this person will deliver world‑class support to a general workforce. Managing multiple tickets/issues concurrently while communicating effectively with end users and support groups is a key to success.

Key Responsibilities
- Supporting users in project-based and production deployments of related Microsoft Office 365 technologies.
- Collaborating with frontline support teams for training and education to assist with customer issue resolution.




- Monitoring and maintaining collaboration SaaS solutions with a focus on Microsoft Office 365.
- Reviewing and utilizing solution documentation (Knowledge Base) to manage incident and task related work.
- Proposing updates to Knowledge Base articles as needed.
- Ensuring and regularly reviewing monitoring and alerting systems are in place and functioning for system health and performance.
- Sharing information with team members for continuous improvement.
- Identifying, developing, and documenting operational processes while continuously looking at how to improve upon existing process, innovation.
- Working closely with first and second level support teams to provide quality customer service.
- Troubleshooting more complex applications, infrastructure problems or other IT problems that may have a significant impact on the Office 365 service.
- Assisting with updating and maintaining client‑side tools as needed.
- Pro

📌 IT Service Analyst (Monterrey)
🏢 Corning
📍 Monterrey