OverviewThe HR Intern will support the administration and continuous improvement of employee recognition programs across the Americas. This role focuses on processing recognition activities, ensuring system functionality (HUDOS), and providing frontline support to employees, managers, and HR Business Partners (HRBPs).
The intern will gain hands-on experience in integral HR operations, stakeholder interaction, and process execution within a Shared Services (GBS) environment.
Responsibilities
- Process employee recognition submissions accurately and in a timely manner.
- Ensure compliance with defined recognition program guidelines and policies.
- Maintain data accuracy and completeness within recognition systems.
- Monitor and ensure proper functionality of the HUDOS bot and related tools; escalate system issues or inconsistencies as needed.
- Support testing or validation activities when updates are implemented.
- Serve as a first point of contact for queries related to recognition programs (employees, managers, HRBPs); provide clear,



professional responses aligned with program guidelines; escalate complex issues to RMB Specialists or SMEs when required.
- Support the documentation and update of standard operating procedures (SOPs).
- Identify opportunities to improve efficiency, automation, and user experience.
- Participate in team initiatives to enhance service delivery; work closely with the RMB NAMER team, including specialists and associates; participate in team meetings, training sessions, and project activities; build understanding of broader Rewards & Benefits processes.
- Strong attention to detail and data accuracy; customer service mindset and effective communication skills; ability to manage multiple tasks and meet deadlines; basic understanding of HR processes (preferred); proficiency in Microsoft Excel and Office tools (preferred); problem-solving mindset with a focus on continuous improvement.

Qualifications
- Currently pursuing a degree in Business A

📌 Practicante de Recursos Humanos (Santiago de Querétaro)
🏢 Kerry
📍 Santiago de Querétaro