About the RoleSwiftRe is an efficient web-based platform providing mid-market and facultative business to our clients. It is an easy to use and efficient online risk placement, claims and accounting channel for clients. This position includes handling a client portfolio with detailed operational focus, steering parameters from post-bind experience and contributing in process and system development.
Key Responsibilities
- Core portfolio management comprises of Single Fac risks via SwiftRe Platform and Fac Facilities via Fac Portal
- Managing own portfolio of clients who are insurance companies/brokers from several different geographies with keen focus on operational KPI excellence
- End to end process management - Monitoring of outstanding statements, overall cash flow management and escalations needed towards delivering business-sensitive operational results – with undiluted focus on Ease of Doing Business
- Ensuring data quality - clients submit timely and quality data as per contractually agreements, subsequent analysis & uploading of insurance data into the system




- Client support - On exceptional need basis, supporting our clients in administering their contracts and processing statements on behalf of clients in SwiftRe portal
- Coordination of technical and financial accounting issues with diverse market accounting teams in various Swiss Re Units and regions
- Providing client administration and support regarding tools, processes and record management
- Training the clients on a regular basis to update their knowledge on SwiftRe's accounting and payments processes
- Cross-functional collaboration with internal and Underwriting teams (via email, phone and in-person visits)
- Process improvement - Identify opportunities for simplification, support process improvements and system enhancement. Collaborate with Business Expert Networks on regular basis for sustainable implementation of client processes
- Testing participation in User Acceptance Testing and reporting

📌 Senior SwiftRe Operations Analyst (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México