OverviewAt Amazon, we aim to be the most customer-centric company.
We strive to deliver orders quickly, accurately, and cost effectively, while continually innovating to provide best-in-class service levels through excellence in performance.
This role focuses on safety, quality, customer experience, and productivity within Last Mile Execution.Amazon is seeking an Operations Manager in Last Mile Execution with responsibilities across multiple business and technical teams to manage Under the Roof (UTR) performance, drive continuous improvement, and enhance carrier performance.
The candidate should be effective in influencing leadership across customer service operations, technology teams, multiple support teams, carrier partners, and senior leadership.Location: Hermosillo, Sonora, MX.
The role involves overseeing the Last Mile operation that focuses on delivering Amazon orders directly to customers.Additional context: You will be part of the Amazon Logistics Team, responsible for day-to-day management of the Last Mile Operation in the North Region of the Country.Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodations page for more information.Company: Servicios Comerciales Amazon Mexico S. de R.L. de C.V. | Job ID: A********ResponsibilitiesResponsibilities Include (but Are Not Limited To)You will be part of the Amazon Logistics Team, responsible for the day-to-day management of the Last Mile Operation in the North Region of the Country; overseeing the Under the Roof (UTR) operation that focuses on the delivery of Amazon orders direct to customers.Lead and manage delivery station operations and oversee performance to meet safety, quality,



and productivity goals.Set and communicate performance goals, expectations, and objectives to achieve customer promise and ensure accuracy and quality.Lead a team of Delivery Station Managers, including meetings, training sessions, and assigning job duties.Ensure productivity is maximized through training, analysis, and feedback on performance data.Collaborate with the AMZL Delivery Station On the Road (OTR) management team to maintain quality control standards.Identify and lead process improvement initiatives using Lean tools.Provide tactical leadership for strategic initiatives and coordinate cross-functionally to align goals and tasks.Strategic planning, forecasting, and problem resolution to assess performance.Manage multiple complex projects simultaneously and communicate insights and recommendations.Key responsibilitiesKey Areas That You Will Always Focus On Are: Safety, Service Quality, Customer Experience, And ProductivityReview operational forecast and determine productivity requirements for sort operations; manage a team to meet building goals.Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers (DSPs).
Proactively identify and lead process improvement initiatives and Lean tools.Support a team of On the Road (OTR) and Delivery Service Providers in weekly management of the last mile operation, including meetings, training, data analysis, metrics reviews, and communication with DSPs and drivers.QualificationsBasic QualificationsBachelor's degree or equivalent2+ years of employee and performance management experienceWilling to work a versátil schedule, including weekends, nights, and/or holidaysKnowledge of English at CEFR level B2/C1Preferred Qualifications1+ years of performance metrics, process improvement, or lean techniques experienceNote: If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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📌 Utr Area Manager, Amazon Logistics (Saltillo)
🏢 Amazon
📍 Saltillo