Founded in ****, KONE is a general leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.
Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team as our **Digital Services Specialist Coordinator**for KONE Mexico based in Mexico City?
- Do you have a Bachelor's degree in Engineering or a related field?
- Are you comfortable traveling across the frontline and adapting to different environments?
- Do you have a flexible mindset and a strong customer service orientation?
- Are you fluent in both the local language and English?
- Do you have experience working with digital solutions or services?
- Are you confident using IT tools and interested in staying up to date with new technologies?
- Do you have strong communication and interpersonal skills to engage with both technical and non-technical stakeholders?
- Can you explain complex technical concepts in a simple, user-friendly way?
- Are you able to think from the end user's perspective and anticipate their needs?
- Are you familiar with digital systems, cybersecurity, and emerging technologies?
- Do you enjoy learning independently and keeping up with innovations in digital tools?
- Do you have experience or interest in project management and change management processes?
- Are you genuinely interested in improving processes,



methods, and tools within your area of expertise?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
In this role, you'll act as the first point of contact for digital solution issues, coordinating and troubleshooting problems in close collaboration with local, global, and partner teams.
You'll be responsible for the full lifecycle of issue resolution—from initial evaluation and escalation to knowledge sharing and documentation—ensuring timely responses in line with service level agreements (SLAs).
You'll work closely with Maintenance Sales, THD, CS&A;, and Field Operations teams to coach and support customer onboarding and digital solution activation.
In complex cases, you may participate directly in customer onboarding and training, making sure administrator profiles and system configurations are properly set up and maintained.
As a key enabler of digital competence, you'll collaborate with Learning & Development to identify training needs, provide guidance on training materials, and deliver Train-the-Trainer sessions that build local capability for commissioning, configuration, and usage of KONE digital services.
You'll also communicate updates on product releases and new features to ensure operational readiness.
Your contribution extends to change management,



helping drive KONE's digital transformation by actively promoting digital services within sales and operations, participating in Digital Champion and APF communities, and collecting user feedback to improve service usability and performance.
You'll also support localization efforts, provide technical data for global rollouts, and contribute to the evolution of online support tools and documentation.
Ultimately, you'll be a key advocate for customer-centric innovation—ensuring that KONE's digital services are not only functional and reliable, but also aligned with the evolving needs of users and local market requirements.
This position is essential in building the next generation of highly skilled, safety-minded field professionals at KONE.
If you are passionate about technology, education, and continuous improvement—and thrive in a collaborative, high-impact environment.
We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:
- We value your authentic self
- Diversity, equity and inclusion is embedded in our strategy and values
- Collaborative, creative and supportive work environment
- Passionate about safety, quality and innovation
- We care about the communities where we live and work
- Just some of our many benefits include:
- Competitive salary
- Opportunities to learn and grow
- Comprehensive health and wellness plans for the entire family
- More benefits than required by law
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national o

📌 Digital Services Specialist Coordinator (Xico)
🏢 Kone
📍 Xico