System Engineer

2 Days ago – Be among the first 25 applicants.

Responsibilities

- Serve as a client-facing technical expert and the final escalation point before Engineering.
- Troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments.
- Manage approximately 20 active support tickets daily, owning each case from start to resolution.
- Handle escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
- Manage identity, access, and mail flow (policies, routing, filtering, archiving).
- Script and automate tasks with PowerShell; contribute to runbooks.
- Support cloud environments (AWS preferred, Azure acceptable).
- Collaborate with Tier 1, Product, and Engineering teams on escalations.
- Maintain clear documentation and provide daily updates across ticket queues.
- Mentor junior engineers and model an ownership mindset.

Requirements

- 5+ years in systems engineering or advanced technical support.
- Customer-facing communication skills with C1 level English or equivalent.




- Strong Windows administration, including Active Directory and Exchange/O365.
- Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
- Hands‑on PowerShell experience (must be comfortable writing and using scripts).
- Proven ability to manage a high‑volume ticket load with attention to detail.

Preferred Qualifications

- Citrix administration (XenApp/XenDesktop/NetScaler).
- AWS/Azure certifications.
- Experience with SQL, SCCM, or additional scripting languages.

Benefits

- Compensation: USD $3,500-$4,500 per month.
- Schedule: Fixed 9-hour shift (incl. lunch) between 8:00-20:00 EST, Mon-Fri.
- On-call rotation: 1 week every 3 months.
- Holidays: US market holidays observed.
- Only CVs submitted in English will be accepted.

Additional Information

- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industry: IT Services and IT Consulting

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📌 Systems Engineer (México)
🏢 Sur Global
📍 México