Job Title

L2 Support Specialist

Job Details

Req ID:

Location: Guadalajara, Jalisco (MX-JAL), Mexico

Responsibilities

- Actively provide support for resolution of L2 issues with detailed analysis.
- Help in code fixes and rigorous testing where required.
- Maintain knowledge of Unix, SQL and scripting languages.
- Support product servers and clients on cutting‑edge platforms.
- Contribute to continuous improvement and continuous delivery.
- Focus on enhancing the performance of applications.
- Work effectively in collaboration with other team members.
- Provide technical feedback and support to development teams.
- Perform detailed root cause analysis (RCA) of issues in production and implement corrective actions.
- Demonstrate validated collaboration and communication skills, capable of leading in a integral environment.

Basic Qualifications





- 3+ years of relevant experience in application maintenance and support.
- Experience with Unix, SQL and other scripting languages.
- Knowledge of programming languages, preferably Java.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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📌 Support Specialist (Centro)
🏢 Ntt Data North America
📍 Centro