The Jr. SIM Engineer is responsible for supporting SIM and device engineering operations for large scale wireless environments. The role focuses on SIM lifecycle tasks, provisioning activities, device activation support, troubleshooting, operational monitoring, and ensuring seamless SIM-related service delivery.

This position works closely with senior SIM engineers, device engineering teams, and cross functional operational groups to maintain accuracy, quality, and high availability across the SIM ecosystem.

Key Responsibilities
- SIM Provisioning & Lifecycle Support
- Execute SIM and device provisioning activities as defined under SIM & Device Engineering Operations.
- Assist in SIM activation, deactivation, replacement, and updates as part of daily operational workflows.
- Perform routine SIM configuration tasks while adhering to project defined SLAs and quality standards.
- Operational Monitoring
- Monitor SIM and device systems for performance, errors, and malfunction indicators.
- Conduct health checks on SIM profiles and provisioning workflows to support reliable operations.




- Review system alerts, identify deviations, and escalate issues to senior engineers when necessary.
- Issue Identification & Troubleshooting
- Support first level analysis of SIM related incidents in collaboration with senior SIM engineers.
- Document issues, gather relevant logs, perform basic diagnostics, and elevate to engineering/operations leads as required.
- Provide timely updates on troubleshooting progress and ensure issues follow proper resolution workflows.
- Data & Operations Documentation
- Maintain accurate records of SIM operations, provisioning results, and workflow changes.
- Update internal logs, trackers, and reports essential for daily operations and audits.
- Support documentation of new processes or updates received from the SIM engineering team.
- Collaboration & Cross Functional Coordination
- Work closely with device engineering, operations, and customer facing

📌 SIM Engineer (Estado de México)
🏢 Turtle Trax
📍 Estado de México