**DESCRIPTION**
The Operations Analyst supports the freight brokerage operations by monitoring, analyzing, and managing detention-related data.
This role ensures timely resolution of detention charges, identifies trends, and helps optimize carrier and shipper performance to minimize delays and reduce operational costs.
**KEY RESPONSABILITIES**
**Detention Tracking & Documentation**:
- Check that all portals are updated in real time.
- Monitor load statuses to identify delays at shipper or receiver locations.
- Ensure accurate and timely documentation of arrival, loading/unloading, and departure times.
- Collaborate with carriers and customers to confirm detention time and validate charges.
**Data Analysis & Reporting**:
- Analyze detention trends and generate reports to identify frequent issues by lane, customer, or facility.
- Recommend improvements to reduce detention time and increase operational efficiency.
- Support billing teams by validating detention-related charges before invoicing.
**Operational Support**:




- Work with management and operational team to prevent detention incidents.
- Contribute to service-level improvement initiatives and customer satisfaction efforts.
**REQUIRED SKILL SET**
- Punctuality & Attendance
- Attention to detail
- Sense of urgency
- Teamwork
- Problem Solving
- Outgoing
- Proactive
- Analysis
**QUALIFICATIONS**
- Leadership experience
- Bachelor's degree in Engineering (PLUS)
- Advanced Excel (Pivot table, Vlookup, etc)
- Customer Service Experience
- Advanced English (be able to have a business conversation in English)
- Excellent organizational and multitasking abilities
- Schedule availability
**BENEFITS**
- Private Medical Insurance
- Law Benefits
- Competitive Salary
- Career path
Tipo de puesto: Jornada completa
Sueldo: $20,****** - $25,****** al mes
Pregunta(s) de postulación:
- Do you speak fluent English?
- Do you have advance Excel?
Lugar de trabajo: Empleo presencial

📌 Operations Analyst (San Pedro Garza García)
🏢 Unilink Transportation
📍 San Pedro Garza García