**Mobile Care Technical Customer Advocate (**Nokia**)**
**Location**: Mexico City, Mexico
**Number of Positions**: 1
**Office Location**: Onsite
**Job Description & Skill Requirements**
**Technical Skills**
- **Core Network Expertise**: Strong understanding of mobile telecom technologies: LTE, VoLTE, VoWiFi, 5G, Telco/Public Cloud (CNF & VNF), and IP Connectivity.
- **Protocols**: Solid grasp of TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter, Policy Control and Charging.
- **Troubleshooting**: Advanced troubleshooting in IP, Unix/Linux environments.
Skilled with network analyzers and diagnostic tools.
- **Nokia Process Knowledge**: Familiarity with Nokia's internal tools and procedures is a plus.
**Communication & Collaboration**
- **English Proficiency**: Strong verbal and written skills to collaborate effectively with Altice and cross-functional teams.
- **Technical Communication**: Ability to clearly articulate complex technical concepts in documentation, meetings, and presentations.
- **Customer-Facing Experience**: Prior experience in client-facing roles, including 24/7 emergency on-call support.
- **Escalation Handling**:



Skilled in escalation management and coordination across departments.
**Additional Requirements**
- **Project Management**: Understanding of project management methodologies.
- **Business Acumen**: Basic understanding of business processes and solution-oriented development.
**Qualification**
- **Education**: B.E (Bachelor of Engineering)
**External Skills and Expertise (preferred)**
- Nokia CNCS (CSCF, TAS, SBC, MRF)
- Titan (eNUM)
- Nokia Registers (HSS/HLR)
- Titan.ium
- Nokia AAA
- Nokia SDL
- Nokia Cloud Signaling Director (CSD)
- Nokia MMSC, SMSC
- Nokia Container Services (NCS)
- Nokia Cloud Operations Manager (NCOM)
- Nokia NetAct
Pay: $****** per hour
**Education**:
- Bachelor's (preferred)
**Experience**:
- Mobile telecom: 5 years (required)
- Care Technical Customer Advocate : 6 years (required)
- understanding of mobile telecom technologies: 5 years (preferred)
- Nokia Process Knowledge: 5 years (required)
**Location**:
- Tlalpan, CDMX (required)
Work Location: In person

📌 Mobile Technician Advisor Mexico City, Mexico (Xico)
🏢 SAZ System
📍 Xico