Position Summary
We are seeking a highly motivated Outbound Subrogation Specialist with experience in auto claims to support recovery efforts on property damage (PD) files. This role is responsible for proactively pursuing reimbursement from third-party carriers, negotiating settlements, and driving claims to resolution through persistent follow-up and escalation when necessary. The idóneo candidate thrives in an outbound, high-volume environment and is comfortable navigating complex claims scenarios, challenging low settlement offers, and taking strategic action when carriers are unresponsive.

Essential Duties and Responsibilities
- Outbound Recovery Efforts
- Initiate and manage high-volume outbound calls and communications to third-party insurance carriers.
- Pursue reimbursement on auto property damage subrogation claims.
- Maintain consistent follow-ups to drive timely claim resolution.
- Settlement Review & Negotiation
- Analyze and scrutinize third-party property damage settlement offers.
- Identify discrepancies, undervaluation, or unsupported denials.




- Negotiate effectively to maximize recovery outcomes.
- Claims Strategy & Escalation
- Identify stalled or unresponsive claims and take appropriate escalation actions.
- File complaints with Departments of Insurance (DOIs) when necessary.
- Coordinate legal escalation steps, including demand packages or litigation referrals where applicable.
- Documentation & Case Management
- Maintain detailed and accurate claim notes, communication logs, and recovery status updates.
- Ensure all files are handled in accordance with internal processes and compliance requirements.

Qualifications Required
- 2+ years of auto subrogation experience, specifically focused on property damage (PD).
- Proven experience handling outbound subrogation or recovery calls.
- Familiarity with U.S. auto insurance claims and subrogation practices.
- Fluent in English (required).
- Spanish proficiency strongly preferred.

Skills And Abilities

📌 Outbound Subrogation Specialist (Ciudad de México)
🏢 Whip
📍 Ciudad de México