Join Novibet as a Customer Care Manager and Drive General Growth

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are
Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1300+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet
At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward‑thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive,



and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,300 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for
As a Customer Care Manager at Novibet, you'll ensure customer satisfaction by leading support teams, resolving complaints, and maintaining service quality standards. You will also analyze customer feedback to improve processes and build stronger customer relationships.

What you will work on
- Strategically lead the development and implementation of customer operational management teams (in-house and outsourcing) for Spanish‑speaking markets.
- Oversee Spanish customer care teams across the LATAM region, managing daily workflows and ensuring operational efficiency.
- Develop, coach, and mentor team members, fostering high performance, professional growth, and an inclusive team culture.
- Act as a key point of es

📌 Customer Care Manager (México)
🏢 Novibet
📍 México