**Journey with us!
** Combine your career goals and sense of adventure by joining our incredible team of employees at **Royal Caribbean Group** We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
Royal Caribbean Group's **Integral eCommerce**has an exciting career opportunity for a full time** Site Reliability Engineer**reporting to the **Sr Manager Site Reliability Engineer**
**This position will work on-site in** Mexico City**
**Position Summary**:
**Essential Duties and Responsibilities**:
**Critical Incident Support**
Responsible for the initial response triage- and infrastructure metrics
- Support product team initiatives and releases Synthesizes and communicates incident details to the production team stakeholders
- including executive level stakeholders Document incident
- perform postmortem and create next steps (as needed)
**Monitor and Optimize Systems**
- baseline violations etc
- )



to identify technical impacts of bugs and enhancements Understands key performance metrics (traffic volumes booking volumes response times etc
- )
- to identify business value of bug fixes and enhancements
**Ensure System Reliability and Performance**
- Understands high level view website operations to identify performance trends between business processes
**Collaboration with Cross-Functional Teams**
- Establish and maintain clear communication channels (eg Slack Teams) with the scrum and marketing teams
**Qualifications Knowledge and Skills**:
**Experience**
Minimum Years of Experience: 3-6 years in Site Reliability Engineering (SRE) DevOps QA or a related IT operations role
- Fresh graduates are welcome to apply
**Skills and Abilities**- Technical Expertise: Proficiency in cloud platforms such as AWS
- AWS Elastic Beanstalk Understanding of API design principles: REST SOAP
- Graph Advanced knowledge of monitoring and logging tools (AppDynamics DataDog Splunk New Relic
- etc)
**Problem-Solving Skills**:
- Strong analytical and troubleshooting skills to diagnose and resolve complex production issues swiftly
- Ability to develop and implement effective incident response plans
**Communication and Collaboration**:
- Excellent written and verbal communication skills for effective interaction with cross
- functional teams and documentation Ability to collaborate with Development QA IT
- and external managed service providers to ensure seamless operations
LI-SS1

📌 Site Reliability Engineer (Xico)
🏢 Royal Caribbean Group
📍 Xico