Company DescriptionMedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals.
For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations.Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.Job DescriptionAbout the RoleWe are looking for a Client Success Manager to join our Client Success team.
In this role, you will own relationships with a portfolio of core customers and ensure they achieve strong adoption, measurable value, and long-term success with our platform.This is a hands-on role for someone who enjoys building relationships, proactively managing risk, and driving customer retention and growth in a SaaS environment.What You'll DoOwn and manage relationships with a portfolio of core customers.Act as the primary point of contact and trusted partner for your accounts.Drive customer adoption and ensure clients achieve their desired outcomes.Proactively identify churn risks and execute mitigation strategies.Track and act on customer success metrics such as NPS, product usage, ROI, and retention.Partner with internal teams to resolve customer needs and improve the overall experience.Build long‐term, value-driven relationships with customers.QualificationsRequired Qualifications2+ years of experience in Customer Success,



Account Management, or a similar client-facing role.Experience working in a SaaS environment.Proven ownership of customer retention and adoption (not just support).
Strong communication skills (verbal and written).
Analytical mindset with the ability to interpret customer data and metrics.Ability to manage multiple accounts and priorities in a fast-paced environment.Proactive, customer‐first approach to problem solving.Nice to HaveExperience using CRM tools such as Salesforce.Familiarity with Customer Success platforms (e.G., ChurnZero).
Experience working with metrics like NRR, churn, NPS, and usage data.Customer Success-related certifications.How Success Is MeasuredNet Revenue Retention (NRR).
Customer satisfaction and NPS.Product adoption and customer engagement.Strength and longevity of customer relationships.Compensation & BenefitsStrong career development opportunitiesCompany-paid major medical insuranceSavings Plan (Caja de Ahorro)FREE Breakfast, Lunch, Drinks and SnacksIn‐office Health DepartmentTotalPass - discounted access to gyms and studiosHybrid schemeBase Salary: $23,000 MXNVariable Bonus: Up to $6,000 USD annuallyApplication RequirementsThis is an on‐site position in Querétaro, Mexico: Prol.
Bernardo Quintana 300.
Torre 57, Centro Sur, *****.We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.Salary range: $23,000 MXN - $23,000 MXNAt MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations.
We value collaboration, ownership, and continuous improvement across all teams.
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📌 Account Manager / Saas Company (Santiago de Querétaro)
🏢 Medtrainer
📍 Santiago de Querétaro